What is My Account? We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at Wellbe. You can manage/edit all your personal data like address, phone numbers, email ids change your password track the status of your orders How do I know my order has been confirmed? Once your payment has been successfully made, your order is processed internally (and immediately). Wellbe will send a confirmation mail for your order, to the email address associated with your Wellbe order/account. In this mail you will be provided with a unique Order ID (eg. OD01202130213) for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery. Is it possible to order a product that is 'Out of Stock'? Unfortunately, we do not have these products available for sale, but please use the "Notify Me" feature and we will let you know once it is available for sale at Wellbe. Why are there varying prices for the same titled book? Wellbe offers various editions of the same titled book. Some editions might be collector's first/earlier prints. Some editions might be hardcover, while some might be paperback - as mentioned on the product page. Some editions might be re-published/printed within India, while some editions may be imported. We mention the various editions and alternative prices available for a particular title on the respective product pages under 'Other Editions'. Is it necessary to have a Wellbe account to shop? While it is not necessary to have a Wellbe account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID. What do I need to know before getting an order gift wrapped? 1. Additional amount of Rs. 30/- will be charged for gift wrapping an order. 2. Cash-on-Delivery will not be available for a gift wrapped order. 3. No invoice will be sent if the gift wrapped order contains books. 4. For all articles (other than books), we are obliged to include the invoice, for logistical, legal and octroi/tax reasons. 5. The larger articles such as televisions, refrigerators, microwave ovens, etc will not be gift wrapped. How do I check the current status of my orders? You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Wellbe.in. To check the status of your pending orders, click on the “My Account” link in the top right of any page on our store. This will take you to your My Account page, where you can click on the “My Orders” link to view the status of all orders. To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details. What do the different order status mean ? Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing : We have received authorization from the payment gateway and are processing your order. Order Shipped : Your order has been shipped out of our warehouse and is on its way to your delivery location. Order Canceled : The order was canceled. When and how can I cancel an order ? You can cancel your order before it reaches the "Order shipped" state. You can do so by sending us an email via our Contact Us Form with the order number. Contact Us Couldn't find the information you need? Please contact us. How are items packaged? All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile (electronic) items are safely secured with bubble wrap. What should be done if I find my electronic product has been opened or tampered with upon delivery? All electronic items are insured against theft and damages incurred during transit. How can I track the delivery of my order? All Wellbe items are delivered through reputed courier partners including Ekart Logistics - our preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider. Guidelines For Writing Product Reviews Product reviews on Wellbe.in are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews: Have you used this product? It's always better to review a product you have personally experienced. Educate your readers Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative Let your personality shine through, but it's equally important to provide facts to back up your opinion. Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps. Stay concise Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs. What's Not Allowed? Customer reviews should be relevant to the product in question. The product review section on Wellbe.in is for you to share your opinion on the product, and for other customers to research better. Wellbe.in reserves the right to remove reviews that include any of the following: • Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.) • Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same) • HTML embedded in text • References to other retailers • Pricing related comments • Personal information (Phone numbers, postal address, email address and others) • Profane comments • Inflammatory comments • Copyrighted comments • Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.) • Promotional content • Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure) • Reviews written for any form of compensation • Reviews given using fake ids, irrelevant user email ids • Asking for helpful votes • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album) • Feedback about errors in the product description.