What is Wellbe’s return policy? If you have received a damaged or defective product, you can get a replacement within 30 days of delivery at no extra cost. The 30 Day Replacement Guarantee is applicable to all physical products sold on KakaBhai.comWhile damaged or defective clothes and footwear are covered under the 30 Day Replacement Guarantee, you can initiate an exchange under the 30 Day Exchange Policy if you are not satisfied with the product or the fit. Product specific policies: Category Defective or Damaged Other Reasons Clothing and footwear 30 Day Replacement 30 Day Exchange Flyte eBooks Not applicable 30 Day Cancellation & Refund Flyte Music downloads Not applicable Not applicable Others 30 Day Replacement No return Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances: - Damages due to misuse of product- Incidental damage due to malfunctioning of product- Any consumable item which has been used or installed- Products with tampered or missing serial / UPC numbers - Flyte music downloads and eBooks- Innerwear, lingerie, socks and clothing freebies- Any damage / defect which is not covered under the manufacturer's warranty- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered All physical products sold by KakaBhai are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same on Wellbe.com For Mobile Accessories, the supplied accessories inside the box have 6 months manufacturer warranty. All Electronics (Mobiles, Gaming Consoles, Cameras, Laptops, Personal & Health Care Products) are covered by free insurance coverage against theft and damage during transit. How do I return a defective or damaged product for a new replacement? Notify us of the damaged or defective product as soon as possible. In line with our 30 Day Replacement Guarantee, you have 30 days from the date of delivery to return the product for a replacement. Please ensure that the product is returned in the original condition you had received it. We will send you a brand new replacement at no extra cost to you. How do I cancel an order? You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made. How can I cancel items in my order? You can cancel an item in your order, till the item is shipped by KakaBhai.com In order to cancel an item in your order: - Log into your KakaBhai account and go to the "My Orders" page - Identify the item you want to cancel and click on the corresponding "View Details" link - In the detailed order page, you will see "Cancel" links against each of the items in that order - Click on the "Cancel" link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation - Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible Why do I see a disabled 'Cancel' link? A disabled 'Cancel' link can mean the following things: - The item has already been shipped by KakaBhai - The item has a quantity greater than one associated with it - The item is non-refundable (example, e-Gift Vouchers, Wallet Top-Ups, etc) - In any of the above cases, you can get in touch with our Customer Support for more information How long will it take to process my cancellation request? Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same. If the refund mode is Wellbe Wallet, the refunded amount will be made available immediately. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Wellbe.